JetBlue Switching To Revolutionary Customer Service App...

The average workplace manager spends between 25% and 40% of their time in conflict management. This can be frustrating to both the manager doing the conflict resolution and the individuals involved in the conflict, especially if it’s a customer. The goal is to provide the best customer service possible, which isn’t always successful. To help managers track their customer-support related tasks, developers created task management software and similar applications. And now, companies are seeking to expand this software, including JetBlue, who expanded their customer service platform to track users across a wide variety of systems. The airline is partnering up with a startup called Gladly, which provides a more modern web app for customer service operations. Using this program, JetBlue hopes it can track customer emails, phone messages, and texts, as well as tweets and Facebook messages, to make their customer service systems run more smoothly. This is an overhaul of their entire current customer service operation, making it all into a single feed. Frankie Littleford, a co-founder of the airline and its vice president of customer support, told The Verge that he was thankful for the streamlined system, as most customers use more than one channel to communicate. “Seventy-one percent of customers use at least three channels to communicate. Gladly is going to take all of those communications and consolidate it into one platform. So instead of our crew members today having to have multiple applications open, toggling between screens, and maybe because of inactivity being logged out of one application and having to log back in and piece things together, this tool brings everything into one view in one application.” With the new system, a customer can tweet at the airline about missing their flight, follow up with a phone call, move...

Future Of USB Is Here In USB 3.2...

On average there are at least three billion USB ports shipped every year, making it one of the most popular types of connection technology in the world. Virtually every computer and smartphone contains a USB port. USB 3.1 has been the leading USB standard for a few years now, but it is backward compatible with its predecessor USB 2.0. However, a new version has been revealed that could shake the computer technology world and increase speeds like never before. The USB 3.2 is expected to be up to double current USB speeds when compared to the current USB technology. The current USB is the 3.1, which runs at the same speed as the USB 3.0, much to the disappointment of technology buffs across the nation. The USB 3.1 transfers data at a speed of 10 gigabits per second using two lanes, while the USB 3.2 tech aims to double that to 20 gigabits per second, with the same two lane technology. Unfortunately, however, the devices you’re using will have to support the newest USB hardware and come with the modern connectors, or the USB-C. As such, there is a lot of focus at pushing the industry to update its hardware. The plus side, however, is that once these upgrades do come out, users won’t need to get newer cables. The USB-C is designed to eventually work with higher-speeds. Making them a future-friendly option for electronics owners. “A USB 3.2 host connected to a USB 3.2 storage device will now be capable of realizing over 2 GB/sec data transfer performance over an existing USB Type-C cable that is certified for SuperSpeed USB 10 Gbps,” explained the USB Promoter Group. The Chairman of the USB Promoter Group, Brad Saunders, added further explanation: “When we introduced USB...